Effective Date: [Insert Date]
- Order Cancellation: Cancel up to [X] minutes before pickup via account or phone.
- Refunds: Full refunds are issued for timely cancellations. No refunds for late cancellations.
- Order Issues: Contact us about incorrect/missing items. We will assess for refund or replacement.
- Processing Time: Refunds take 5–7 business days to process.
- Contact: Email support@htgrocery.com or call (434) 408-7268 for assistance.